FAQs

Here are some answers to questions we commonly get asked. Feel free to contact us if any further information is required!

Can I pay with Debit/Credit cards at a Hikotron charger?

All chargers can be activated via our mobile app to pay for your charging sessions. Contactless card payment is however being rolled out at select locations. Keep an eye out for updates!

Can I use a Hikotron charger in the rain?

Yes. It is totally safe to use a Hikotron charger come rain or shine. They are IP44 rated and designed for outdoor use

Do I need to pay for parking whilst using a Hikotron charger?

This is site dependant. Please make sure you check the site signage for information about parking charges or restrictions

Do you keep my credit card details safe?

As Hikotron has an account based top-up system, we do not store any of your card details. Top-up payments are managed by our third party provider Stripe www.stripe.com

What is considered good EV Etiquette?

Be Nice


Don't touch what is not yours


Electric vehicle charging only


Be tidy!


All BEVs are equal


Ask questions if you don't know


Plan your EV trip


Example note for offending vehicles


Monitor your charging session


Electric vehicle charging bays can have parking restrictions


Only use e-stop in an emergency


Look after the chargers